Privacy Policy


This privacy policy sets out how Craven Contracts uses and protects any information that you give Craven Contracts when you use this website.

We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

Craven Contracts is committed to ensuring that your privacy is protected. Should We ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Policy applies to Our use of any and all data collected by Us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Craven Contracts may change this policy from time to time by updating this page of Our Site and you will be deemed to have accepted the terms of this Privacy Policy on your first use of the Site following the changes. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means your trading relationship with us;

“Our Site” means this website;

“We/Us/Our” means Craven Contracts Limited, a limited company registered in England under number 3921768 whose registered address is at Tattersall House, East Parade, Harrogate, North Yorkshire, HG1 5LT.

Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

What We collect?

We may collect the following information:

  • name and job title;

  • contact information including email address [and telephone numbers];

  • demographic information such as postcode, preferences and interests;

  • IP addresses (automatically collected);

  • other information relevant to customer surveys and/or offers;

  • your activity on Our Site.

How will the Company use information about me?

The Company will only use your personal information when the law allows it to do so.

The Company will most commonly use your personal information in the following circumstances:

  • Where the Company needs to perform the contract which it has entered in to with you;

  • Where the Company needs to comply with a legal obligation and

  • Where it is necessary for the Company’s legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Including in particular:

  • Internal record keeping;

  • Providing and managing your Account;

  • Providing and managing your access to Our Site;

  • Supplying Our samples and customer services to you;

  • Supplying you with online advertising promotional emails about new products, special offers or other information which We think you may find interesting using the email address which you have provided and any Newsletters that you have subscribed to (you may unsubscribe or opt-out at any time;

  • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

  • Developing and improving Our products and services and designs to attract and retain customers;

  • To detect, investigate and report cybercrime and financial crime (eg Fraud) and report to the FCA.

  • From time to time, We may also use your information to contact you for customer satisfaction and market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How and where do We store your Data?

We only keep your data for as long as We need to in order to use it as described above and/or for as long as We have your permission to keep it.

Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and you are advised to take suitable precautions when transmitting to Us data via the internet.

Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our site; any transmission is at your own risk.  Once We have received your information We will use strict procedures and security features to try to prevent unauthorised access. 

What is data sharing and how will this affect me?

The Company may have to share your data with third parties, including third-party service providers and other entities in the Company’s group.

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). Among other things, staff may be engaged in acting with other trusted partners: the delivery or fulfilment of your order, the processing of your payment details and the provision of support services to support Our website and other IT and business systems marketing companies who help Us manage Our electronic communications.  We undertake due diligence and security measures on all of these as set out below.  By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps to ensure that your data is treated securely and in accordance with this privacy policy. 

How secure is my information with third-party service providers and other entities in Our group?

All of the Company’s third-party service providers and other entities in the Group are required to take appropriate security measures to protect your personal information in line with Our policies.  We do not allow Our third-party service providers to use your personal data for their own purposes.  We only permit them to process your personal data for specified purposes and in accordance with Our instructions.

To ensure Our third party service providers are complying with their obligations under data protection regulations and safeguarding your personal data, We may conduct audits on third party service providers from time to time as well as seeking contractual commitment for compliance with data protection obligations.

What about other third parties?

The Company may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.

How can you control your Data?

If we contacts you via email for marketing purposes, we give you strong controls on Our use of your data including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our direct marketing emails.

The Company will only use your personal information for the purposes for which it collected it, unless it reasonably considers it needs to use it for another reason, and that the reason is compatible with the original purpose.

Your rights as a Data subject

At any point whilst We are in possession of or processing your personal data, all data subjects have the following rights:-

  • Rights of access – you have the right to request a copy of the information that We hold about you;

  • Right of rectification – you have a right to correct data that We hold about you that is inaccurate or incomplete;

  • Right to be forgotten – in certain circumstances you can ask for the data We hold about you to be erased from Our records;

  • Right to restriction of processing  - where certain conditions apply you have a right to restrict the processing;

  • Right of portability – you have the right to have the data We hold about you transferred to another organisation;

  • Right to object – you have the right to object to certain types of processing such as direct marketing;

In the event that Craven Contracts refuses your request under rights of access, We will provide you with a reason as to why, which you have the right to legally challenge.

Craven Contracts at your request can confirm what information it holds about you and how it is processed.

How We use cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps Us analyse data about webpage traffic and improve Our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help Us provide you with a better website, by enabling Us to monitor which pages you find useful and which you do not. A cookie in no way gives Us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact The Compliance Officer by email at, by telephone on 01442 827723 or by post at Craven Contracts Limited, Great West Plantation, Duckmore Lane, Tring, Hertfordshire, HP23 6DA . Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.